Privacy Policy

1) Who We Are (Data Controller)

For the purposes of the EU General Data Protection Regulation (GDPR) and applicable UK/EU privacy laws, the data controller is:

This website provides informational content about roof maintenance and home protection. We may respond to inquiries submitted via our contact page. We do not provide emergency services, and we do not request financial account details, government IDs, or health data through this site.

2) Personal Data We Collect

Depending on how you use the site, we may collect the following categories of data:

• Contact details you submit: full name, email address, and phone number (only if you choose to provide it via email; our website form asks for name and email).
• Inquiry content: the message text you send, including the topic you choose and any details you include about your home maintenance question.
• Technical and usage data: IP address, browser type and version, device information, operating system, approximate location derived from IP (city/region level), referrer URL, pages viewed, and timestamps.
• Cookie and similar technology data: consent status, analytics identifiers (if enabled), and basic preferences required to remember your cookie choice.
• Server log data: request headers, error logs, and security events (for example, unusual traffic patterns used to protect the site).

We do not intentionally collect special category data (such as health information) or sensitive identifiers. If you voluntarily include sensitive information in a message, we will treat it with care and only use it to address your inquiry or to meet legal obligations.

3) How We Collect Data

We collect personal data through the following methods:

• Web forms: when you submit a message on the Contact page, we receive the details you provide.
• Email communications: if you email us directly, we receive the email address and any other information included in your message.
• Cookies and local storage: we store your cookie consent choice so we do not show the banner repeatedly. If you consent to analytics, analytics cookies may be set by the relevant provider.
• Analytics tools: if you accept analytics cookies, we may use Google Analytics 4 (GA4) to understand aggregated site usage, such as which pages are most visited and how visitors navigate.
• Server logs: our hosting infrastructure automatically records limited information (such as IP address and request metadata) to deliver the site and to protect it from abuse.

We do not use hidden fields to collect unexpected information, and we do not use deceptive techniques to trick you into providing data.

4) Legal Bases for Processing (GDPR Article 6)

Where GDPR applies, we rely on the following legal bases:

5) Purposes of Processing

We process personal data for the following purposes:

• Responding to inquiries: to read your message and provide an appropriate reply.
• Customer support and communication: to follow up, clarify details you voluntarily provide, and keep a record of prior messages for continuity.
• Site operations: to deliver pages, maintain performance, and debug issues.
• Security and fraud prevention: to detect abusive traffic, reduce spam submissions, and prevent unauthorized access.
• Analytics (consent-based): to understand aggregate usage patterns and improve site structure and content clarity for homeowners.
• Legal compliance: to meet applicable legal requirements and defend legal claims where necessary.

We do not use your inquiry message to create profiles about you. We do not make automated decisions that produce legal or similarly significant effects.

6) Retention Periods

We keep personal data only for as long as necessary for the purposes described above, unless a longer retention period is required by law. Our typical retention approach is:

• Contact form submissions and email inquiries: up to 2 years from the last interaction, to provide continuity and handle follow-up questions. If you request deletion earlier, we will act unless we must retain data for legal reasons.
• Analytics data (GA4): up to 14 months, then it is automatically deleted or aggregated per our analytics settings. Analytics is only enabled if you consent.
• Server logs: typically 30 days, unless a longer period is required for security investigations or incident response.
• Cookie consent record (local storage): stored until you clear your browser storage or until we rotate the consent key for compliance updates.

Where possible, we anonymize or aggregate data instead of retaining identifiable information.

7) Sharing and Disclosure

We may share personal data with trusted service providers (processors) that support our website operations. We do not sell personal data. We do not share personal data for third-party advertising.

Categories of recipients may include:

• Hosting and infrastructure providers: to store and serve website content and logs.
• Email service providers: to send and receive messages and maintain deliverability.
• Analytics providers (consent-based): Google Analytics 4 to measure aggregated website usage if you accept analytics cookies.
• Professional advisors: legal or security advisors when necessary to protect our rights or investigate incidents.
• Public authorities: where required by applicable law or valid legal process.

When we use service providers, we require appropriate contractual safeguards, including confidentiality obligations and data protection terms consistent with applicable law.

8) International Transfers

Maparxizex Ltd is based in the United States. If you are located in the European Economic Area (EEA) or the United Kingdom, your personal data may be transferred to, stored in, or accessed from locations outside your country, including the United States.

Where required, we use appropriate safeguards for cross-border transfers, such as:

• Standard Contractual Clauses (SCCs): approved by the European Commission for transfers of personal data to countries without an adequacy decision.
• Supplementary measures: such as data minimization, access controls, and encryption in transit, depending on the provider and context.

If you would like more details about safeguards for a specific transfer, contact us at [email protected].

9) Your Rights (GDPR and Similar Laws)

Depending on your location, you may have rights regarding your personal data. Where GDPR applies, these include:

• Right of access: request confirmation of whether we process your data and obtain a copy.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your data when applicable.
• Right to restriction: request that we limit processing in certain circumstances.
• Right to data portability: receive certain data in a structured, commonly used format, and transmit it to another controller where feasible.
• Right to object: object to processing based on legitimate interests, where applicable.
• Right to withdraw consent: withdraw consent for analytics cookies at any time by changing your cookie settings (clear cookies and revisit the site to reselect) or contacting us for assistance.

To exercise your rights, email [email protected] with the subject line “Privacy Request”. Please include enough information to help us locate your data (for example, the email address you used to contact us). We may request additional information to verify your identity before fulfilling a request.

Right to complain: if you are in the EEA and believe we have not handled your concern appropriately, you can lodge a complaint with a supervisory authority. If you are in Ireland, for example, the relevant authority is the Data Protection Commission (DPC). If you are in another EEA country, you can contact your local authority. If you are in the UK, you can contact the Information Commissioner’s Office (ICO).

10) Cookies and Similar Technologies

Cookies are small text files stored on your device. We use cookies and local storage to run the site and, with consent, to understand usage patterns. You can control cookies through the cookie banner and your browser settings.

How to manage cookies: you can block or delete cookies via your browser settings. Most browsers also let you clear local storage. If you do so, the cookie banner may appear again on your next visit.

11) Children’s Privacy

This website is not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided personal data to us, please contact [email protected] and we will take appropriate steps to delete the information.

12) Security Measures

We use reasonable administrative, technical, and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration. These measures can include access controls, least-privilege practices, and encryption in transit where supported by the environment.

No website can be guaranteed to be completely secure. If you suspect any security issue related to your communications with us, notify us at [email protected].

13) Policy Updates

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or site functionality. If we make material changes, we will post an updated version on this page and may also provide notice on the website (for example, a banner). Where appropriate, we may notify you by email if you have contacted us and the update is relevant to your relationship with us.

Last Updated: January 15, 2026.

14) Contact, Unsubscribe, and Data Deletion Requests

You can contact us with privacy questions, access requests, deletion requests, or objections:

We do not operate a newsletter subscription by default. If we introduce email updates in the future, we will use opt-in consent, provide an unsubscribe option in every message, and update this policy accordingly. If you have previously emailed us and want your conversation removed from our records, request deletion at the address above. We will confirm completion or explain any legal reason we must retain limited records.